Delete your account and data
You can delete your Off The Couch! player, its account and its data at any time. No account or email is needed to play, so this works for guest players too.
In the app
- Open Settings.
- Tap Delete account & data (older versions: Delete all my data), then Delete.
This deletes the account you’re playing and its data from our servers right away, then erases it from your phone. It needs an internet connection: if our servers can’t be reached, nothing is deleted and you can try again. If you switched to another player on this phone, only that account is deleted and the phone goes back to its own player.
By email
No longer have the app? Email support@playoffthecouch.com with the subject “Delete my account”. Send it from the email you signed in with, or include your Player ID (OTC-XXXXXX, shown in Settings and Profile). We may ask you to confirm. We delete your data within 30 days and reply when it’s done.
What gets deleted
- Your account and its sign-ins (email, Google or Facebook link) and your display name.
- Your progress: levels, XP, sparks, cosmetics, streaks, calibration and cloud saves.
- Your runs, scores, leaderboard entries and challenges.
- Our records of your purchases and what they unlocked.
- Analytics events linked to your Player ID, including copies held by service providers that process them for us.
What may be kept
- Google Play and the App Store keep their own receipts and payment records under their policies. We can’t delete these.
- Records we must keep by law (for example for tax or accounting) or to prevent fraud and abuse, for as long as required.
- Anonymous totals (such as players per day) that don’t identify you.
Deleting can’t be undone, and purchases aren’t refunded. Questions: support@playoffthecouch.com.